Terms and Conditions

• Payment for classes - payment for a block of 6 or 8 consecutive weeks, non attendance will result in a loss of that week and are non refundable (unless the class is cancelled by Jamie Pound Dog Training LTD in which case we will carry the class payment forward to the end of your block) 
• Payments for classes are non refundable and non transferable. 
• Payments for 121 consultations are required at the time of booking, for 121 packages all 3 sessions must be booked and taken within a 90 day period from the date of your first consultation. Any sessions not booked and attended within the 90 day period will be forefited and non refundable. (unless the consultation is cancelled by Jamie Pound Dog Training LTD in which case we will extend the period by 30 days) Consultations are non refundable and non transferable. Non attendance or cancellation less than 24 hours will result in a loss of that consultation and will be non refundable. 

• This subscription provides access to 36 weekly classes.
• Classes are delivered across 36 weeks, with scheduled breaks throughout the year (e.g. Easter, Summer, Autumn, Christmas).
• A calendar of training weeks will be:
  • Available in the photos section within the class product on our website
  • Emailed to you for easy reference.
• Your monthly payment secures your ongoing space in your preferred class, so there’s no need to rebook each time.

Subscription Fees

• From 9th June 2025, the monthly fee is £75 + VAT (£90 total).
• If you sign up before 9th June 2025, you pay £67.50 + VAT (£81 total) for the next 12 months.
• The early bird rate is fixed for 12 months and helps you avoid the price increase.
• Monthly payments are made by direct debit.

What’s Included

• 36 weekly training classes in your chosen class
• Make-up sessions are available upon request, subject to availability.
• Guaranteed space in your chosen class

Commitment & Cancellation

• There is a minimum commitment of one month when joining the subscription.
• A one-month written notice is required to cancel.
• This means you are committing to a minimum of two months of classes (your first month plus the notice period).
• Notice must be given in writing (email is fine), and classes continue during the notice period.

Class Cancellations & Breaks

• If we need to cancel a session due to exceptional circumstances (e.g. weather or instructor illness), a replacement session or suitable alternative will be offered.
• There are scheduled breaks during the year and no classes during these weeks. These breaks are reflected in the 36-week calendar provided to you.

Attendance & Conduct

• Dogs must be kept on lead at all times unless otherwise instructed by your trainer.
• Reactive or nervous dogs are welcome—please inform us in advance so we can support you and your dog with the right setup.
• Handlers are responsible for their dog’s behaviour and safety during class.

Changes to Terms

• We may occasionally update these Terms & Conditions to reflect changes to the service or fees.
• You’ll receive at least 4 weeks’ notice of any changes.

• ALL DOGS MUST BE ON LEAD AT ALL TIMES, THIS IS NON NEGOTIABLE, REGARDLESS OF IF YOUR DOG HAS A GOOD RECALL AND FRIENDLY WITH OTHER DOGS. 
• Any injury to a person or a dog is the sole responsibility of the owner.
• We have a variety of dogs with a variety of issues that come to us and we want everyone to feel comfortable and enjoy themselves at our training classes, please do NOT allow your dog to interact/ play with any other dogs despite if they are friendly. If you wish for your dog to play with another please arrange to meet up away from the training ground. 
• We use the Yellow Dog "I NEED SPACE" scheme in our classes, if you see a dog with a yellow, lead cover or bandanna please give that dog and owner plenty of space. There are a whole number of reasons why a dog may be wearing a yellow dog marker, it may mean they are nervous, recovering from an injury, excitable or reactive to other dogs. If you would like your dog to have a Yellow Dog marker please let one of the instructors know at the beginning of the class and before you get your dog out of the car. 
• Please ensure you arrive on time for you class to avoid any disruption to the other dogs and owners that are already working. 
• Should you have any doubt if training may be cancelled e.g. weather conditions etc., please call check your emails, txts, voicemails, we will also have notifications on Facebook.
• If your dog goes to the toilet on our training ground, please bag it up and take it home with you. WE APOLOGISE BUT WE CAN NO LONGER DISPOSE OF YOUR DOGS MESS. Please DO NOT ALLOW YOUR DOGS TO URINATE ON OUR EQUIPMENT due to hygeine reasons, however we know accidents happen so if this does happen please bring it to the attention of one of the instructors so we can provide you with the products to clean it up, please do not just leave it.  

• It is the owners responsibility to keep up to date with your dogs annual vaccinations. Due to the number of dogs we have at our training ground we would ask that your dog has the Kennel Cough vaccination. 
• Puppy Vaccinations - Puppies must of had their 1st set of vaccinations before attending our classes, this is done at the discretion of the owner. All clients must be aware that our classes may have mixed levels of vaccinated puppies attending. By agreeing to these terms and conditions you are agreeing that you understand the risks and accept full reponsibility for any illness that may occur. Most vets will recommend starting classes one week after their second vaccination, please take this into consideration before booking your space. 

JAMIE POUND DOG TRAINING